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Moving into A New Build Home

Moving into a new build home is an exciting step. You have seen the show home, but maybe the hoe you have purchased does not live up to the dream you had imagined. Follow the Movingboom checklist to help you overcome any issues you have found with your newbuild home.


Handover of the property


Make sure you arrange a handover or a demonstration with the agent/developer before moving in day. The demonstration should show you how to use appliances, heating/boiler, the fuse box and stopcock. Turn everything on and off and leave them running until you are confident that they work as they should.


Use this opportunity to walk round and make sure everything is as agreed on the plans and point out any issues or snags that you are not happy with such as broken lights, damaged doors, windows etc.  Look for gaps around windows and check tiling in the kitchen and bathroom is up to scratch and sealed. The developer will have a responsibility to fix these for you.


Outside of the property, check the garden, and lift any turf and check for soil as some builders will hide rubble under turf or raised beds. Also look out for water pooling as this could indicate an issue.


Make sure you record anything you point out as a snag and photograph this. Put your issues in writing and ask the builder to correct them before moving day.


Before you move in.


There are a few things that you need to do if you are moving into a new build property that you would not have to do if you were moving into an existing property.


Snagging - Get your snagging survey completed with the developer before completion. Arrange this with the developer and make sure everything is completed before you move in so that you can move into your new property without any headaches. The whole point of a new build is to move in to a house where everything is done for you, so make this your priority.


Get measured up – Measure up for your new curtains and carpets. Do not order anything until you exchange contracts and the home is legally yours, but you can certainly start planning for moving into the property.


Get connected – If your developer has not had fibre or broadband ran to the property, speak to service providers such as BT, Sky or Virgin as you will need to book appointments to get connected for TV and internet. AS before, do not order anything until you have exchanged contracts, but this can take quite some time to get setup, so put this at the top of the list.


Compare Utilities – Speak to gas and electricity providers to arrange to be connected in your name for your moving date. Make sure you compare offers to get the best deal, don’t just transfer your existing service as this is a great opportunity to find a cheaper deal. Don’t book connection date until you have exchanged contracts.


Post codes – If your developer has not notified the council or royal mail, you will need to get your new address registered so that a postcode can be created. This will then go live on the Royal Mail database so that businesses can locate you to provide services or deliveries. You may have problems ordering products and services if your address is not registered.



Order rubbish bins – This is something that you would never think about until you move in and have nowhere to put your rubbish or recycling. You will probably have no bins at your new build property so you will need to Contact your local council to arrange to have wheelie bins delivered to your new home. Also check that you have a day for collection scheduled. If not, ask the council to arrange this.


Compare removal companies – While you are waiting to move into your new build property, now is the time to look at removals companies to see how much house removals will cost. Use Movingboom to compare removals quotes. You can request a quote from up to 5 removals companies in as little as 30 seconds and are under no obligation to book. See how much your move will cost and what you could save using Movingboom to compare removals quotes.


When you complete.


Your solicitor or conveyancer will request all paperwork from your builder or developer before completion, so check with them that they have everything that is needed to complete.


  • Make sure that your solicitor or conveyancer has received:
  • A copy of your Buildmark (NHBC) or other new home policy and warranty documents.
  • A copy of your lease if you are a leaseholder
  • Details of who to pay any service charge or ground rent to
  • Instruction manuals and guarantees for every appliance including your boiler

The day of the move.


You have done most of the hard work and are nearly there, but you just have to complete moving day and get everything into your new property.


Final Checks – Make sure all of your snags have been completed by the developer and do a final check for chips in wood, dents in walls or surfaces, scratches, gaps as you will have difficulty raising these after you have moved in, log the issues with your developer as final snags before you sign any forms that day.


Check the meters – Check you have the right serial numbers for your meters from your new utility providers and take meter readings.


After Moving Day.

Snag – You will no doubt find more snags in the coming days and weeks so you will need to document these and raise then with the relevant people. Put these in writing with evidence of the issue. You have 2 years to raise these when you move into a new build. You should raise these sooner rather than later though as it will be easier to get these fixed while the builders are on site.


You can also pay for an independent snagging survey to formally submit your complaints if you have found your developer to be unresponsive and can take the necessary actions to ensure that they come back and fix the issues.


Keep your heating to a low setting – A new build property can take time to dry out so let this happen naturally. Overheating can lead to cracks due to shrinkage which can be made worse by overheating.


Make sure you have all the paperwork – Make sure you have received confirmation of the title of land registry. If you have not received this within a couple of months contact your solicitor to chase this.


Don’t Panic – There are going to be settling issues with a new build so it is important not to panic as these things will usually go away. Examples of this are condensation and efflorescence.


Condensation is caused by your house drying out so try to keep the house well ventilated at the start while this is happening,


Efflorescence is the salty substance that can appear on your brickwork. It is also part of the drying out process and can be brushed away. This will also pass in time, but if it does not, contact your builder/developer to take a look at this for you.